Shipping & Returns

Shipping Information

Thank you for shopping with Chrissie's Artistry! Every diamond painting kit is made to order. Once your order is placed, I personally order your kit from my production partner. This allows me to offer a growing collection of original artwork while ensuring every kit is carefully inspected before it is shipped to you.

Because each diamond painting is made to order, processing takes a little longer than purchasing an in-stock item. I appreciate your patience and promise every order is worth the wait.

Order Processing:

Order Processing Time:

Orders are placed with my production partner after your purchase is received.
Production and delivery to me typically takes 2–3 weeks.
Once your diamond painting kit arrives, I personally inspect it to make sure the artwork is printed correctly and that all kit components are included.

Quality Inspection

Before your diamond painting is shipped, I personally inspect every kit to ensure it includes:

Print quality
Missing drills or accessories
Canvas defects
Overall kit completeness

If I discover a manufacturing or printing issue during my inspection, I will contact you as soon as possible to explain the situation. In most cases, I will order a replacement kit at no additional cost to you before your order is shipped.

Shipping Your Order

Once your kit passes inspection, it is carefully packaged and shipped to the shipping address provided at checkout.

Once your order has shipped, I will email you a tracking number so you can follow your package every step of the way until it arrives.

Returns & Refunds:

Because every diamond painting kit is ordered specifically for each customer, I do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse.
If your diamond painting arrives damaged, defective, or there is a problem with the printing or kit contents, please contact me within 10 days of receiving your order.
To help me evaluate the issue, I ask that you provide clear photographs showing the problem. Clear photographs are required before I can determine whether a replacement or refund is appropriate.
Once I have reviewed the photographs, I will determine the best solution. Depending on the issue, this may include ordering a replacement kit or issuing a refund.
My goal is to make sure every customer receives a high-quality diamond painting kit and enjoys their experience with Chrissie's Artistry.

Questions?

If you have any questions about your order, shipping, or your diamond painting kit, I'll be happy to help.

Email: chrissies.artistry@gmail.com

Thank you for choosing Chrissie's Artistry!

Every order is personally handled with care—from placing your order with my trusted production partner to inspecting each diamond painting kit before it ships to your door. I truly appreciate your support of my small business and look forward to helping you create your next sparkling masterpiece.

Business Hours:

Monday–Friday

9:00 AM – 5:00 PM (Mountain Time)

Response Time: I typically respond to emails within 1–2 business days.