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Shipping & Returns

SHIPPING POLICY

Welcome to Chrissie's Artistry! We are committed to providing our customers with high-quality products and exceptional service. Please review our Shipping & Returns Policy below to understand how we handle orders, deliveries, and returns.

RETURN & EXCHANGE POLICY

Shipping Policy

Order Processing Time:

  • All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times:

  • We offer the following shipping options:

    • Standard Shipping: Delivery within 5-7 business days.

    • Expedited Shipping: Delivery within 2-3 business days.

  • Delivery times may vary depending on your location and the shipping method selected.

Shipping Rates:

  • Shipping rates are calculated at checkout based on the weight, size, and destination of your order.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your shipment’s progress.

​Lost or Damaged Packages:

  • If your package is lost or arrives damaged, please contact us immediately at chrissies.artistry@gmail.com. We will work with the carrier to resolve the issue.

Returns Policy

Eligibility for Returns:

  • Returns are accepted within 30 days of receipt for unused, undamaged items in their original packaging.

  • Custom or personalized orders are non-refundable unless there is a defect or error on our part.

Return Process:

  1. Contact us at [insert contact email] with your order number and reason for the return.

  2. Once approved, we will provide you with return instructions and a return shipping address.

  3. Ship the item back to us using a trackable method. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Refunds:

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5-7 business days.

Exchanges:

  • We offer exchanges for defective or damaged items. Please contact us within 7 days of receiving your item to initiate an exchange.

Contact Us

If you have any questions about our Shipping & Returns Policy, please feel free to reach out to us:

Email: chrissies.artistry@gmail.com
 

Thank you for shopping with Chrissie's Artistry! Your satisfaction is our priority.

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